bitch and moan #1 news cafe artscape

I was sitting at Newscafe at the Artscape in Cape Town and had ordered a ham and cheese croissant with garnish. I had one piece of a croissant and was about to have some of the rocket when I noticed a live and wriggling worm on the rocket!!! I called the waitress over and pointed it out. She then said to me that she'll seat two new customers and then take my plate away. So, she left the wriggling worm for my friend and I to watch for a couple of minutes. She then removed the plate and did not apologize or say anything. She came back after five minutes and said that the manager would be with me shortly. After waiting for over 10mins, I got up and went to the waitress to ask her where the manager was as we were still waiting. She went to the kitchen and the manager appeared. He came over to me and I told him that I had been waiting for him, he replied that he was doing a stock check at the back of the restaurant! He then tried to convince me that they wash their salad, which was ridiculous because the rocket was BONE dry! And how is it possible that a worm was able to withstand rapidly running water and cling on to the rocket? The word "sorry" was never mentioned!